SolarWinds is built upon a ticketing system that allows employees to submit support requests to the IT department. It is entirely cloud-based and boasts powerful features like smart ticketing, asset management, and workflow automation. SolarWinds Service Desk is a full-range IT service management (ITSM) solution for medium to large businesses. More expensive plans add more features, which can include more advanced reporting, additional customizations, and more team administration functions. Personalized greetings are available according to range of criteria, such as time on site, location, and previously visited pages.Īs a help desk and ticketing solution, LiveChat is very price competitive, with even the starter plan offering a rich array of features. It also allows you to share announcements, introduce new products, and invite visitors to chat. LiveChat also makes it easier to manage messages, offering sneak peeks, customer details, and agent groups. As well as being able to add chat widgets to your website, you can also manage multiple communications channels from a single dashboard, which can include email, chat, SMS, apps, as well as the website itself.Īdditionally, LiveChat also offers integrations for a wide range of other common software platforms, such as Salesforce, Facebook Messenger, Shopify, Hubspot, Pipedrive, and WhatsApp. LiveChat offers a complete customer help desk platform to help support customers as well as sales teams.
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